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Network support 24/7/365

Hotline

Call us on 0044 20 8252 3758

Quick answer

The only thing as fast as our hosting is our quick responses!

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Get in touch and we will email or call you back!

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How can we help you?

We always try to stay three steps ahead.

Our support

The support you need, when you need it.

We are setup as a development workshop which is best suited for medium to large projects. As a specialist team we are well resourced drawing from many years of experience in building bespoke application on Joomla. We believe that we can meet your needs regardless of how complex or how unique they are. We are hardworking, open and transparent and will earn every penny you agree to pay!

How we do it

Wireframes, designs & documentation

Depending on the scope of your project we may design up wireframes. This allows all parties to see exactly what we propose to build before we start. This is also known as a page schematic or screen blueprint, which is a visual guide that represents the skeletal framework of a website or application. These wireframes depict the page layout or arrangement including interface elements and navigational systems and how they work together.

It allows space to thrash out any inconsistency and amend the document before we start the build. Once this has been agreed and all parties are happy we will invite you to sign it off, then we will be fully accountable to this document and we won't charge you a penny more!

 Project collaboration

Our in-house project manager works to provide a detailed roadmap of the projects progress task by task. It allows all parties to collaborate on any aspect of the project in a thread like fashion when needed. Each time a task is updated, modified or replied the system will notify all users of the same, permitting all parties to view, contribute and be involved in the internal communication during the course of the development. We will also provide direct access to the staging servers which allow you to visually track our progress during its course.

 Communication and availability

As all our work is developed in-house, by a London based team of Joomla specialists, you will be able to communicate directly with us at any time during the course of the project. We will be happy to provide you with an in office hour’s telephone number, e-mail address and access to our support system.

Reviewing and testing

A primary purpose of this is to detect software failures so that defects may be discovered and corrected.  Test techniques include, but are not limited to the process of executing a program or application in various environments with the intent of finding software bugs (errors or other defects). Does it do what it is supposed to do and do what it needs to do? This is why we are always keen to work alongside our clients during the project and for them to be involved in this process prior to rollout.

Once signed off, we will deploy the system on any compatible server or provide the Joomla files packaged if required.  These files will consist of a mirror copy of the Joomla system along with the database files using Akeeba Backup.

Training

Our training sessions generally last 2 hours for which we aim to cover the three basic aspects of the system: An overview of Joomla; Understanding extensions, content editing and site management.

During these sessions we will work with you to ensure that you get hands on experience and guide you in the right direction.  We have found that a training session followed by hands on support (which is offered under our SLA) works to be the best solution in getting people up to speed. This is because 90% of human learning is through hands on practical application.

What our clients say

We are proud to have well known and big business clients.

  • Competitively priced

    Competitively priced

    I recommend Joomla Wired to anyone who wants a competitively priced open source hosting option. Go for it --you'll be happy you did it!
    Tom Crosby
  • Amazing Support!

    Amazing Support!

    We had a site which was running a large database query due to a poorly written extension. Joomla Wired took on our site and helped us resolve the issue where others could not! We now have a site that is running faster than ever, thanks to their support and terrific service!
    David Evans, Professional Photographer
  • One of the fastest!

    One of the fastest!

    Joomla Wired servers seem to be one of the fastest, I know as I have built a few Joomla sites and host with different companies, around with what seems to be a 100% uptime.
    Steve Jackson, Design and Developer
  • Competitively priced
  • Amazing Support!
  • One of the fastest!