Get through to real people who talks real sense!
We do not try to be all things to all people! We focus on what we are the best at, which is ‘Joomla Hosting’ - it’s plain and simple!
A better hosting experience
Our experience in this matter extends back to when the project initially forked from Mambo, this positions us as the first turnkey hosting solution for Joomla! All this means that we are well positioned in knowing your systems and its requirements, which we believe translates into a better hosting experience.
Service Support Hours
24/7 365 days a year network support
We offer our clients 24 hour 365 days a year network support guarantee! This works with a number of innovated checks that are setup to monitor our systems every minute! When something is detected our system instantly runs through a number of self-healing algorithms as well as notifying our engineers right away! In addition, our network is able to redirect traffic, further minimising downtime. As a result of this we are able to deal with 95% of all issues within 5 minutes!
9/5 GMT business support hours
Our support and sales teams are at full capacity from 09:00 to 17:00 GMT Monday to Friday. During these hours you are welcome to contact us and talk to someone who talks real sense! During non-office hours we would kindly invite you to post a ticket. During these times we operate with a reduced number of staff that monitor our servers and perform maintenance tasks.
What does our support service cover as standard?
We will instantly install and set you up with a free fully working installation of Joomla. You can choose what version you want when signing up however, if you decided to change to mind and wish us to change your version or series of Joomla – no problem! Just pop your request in a ticket and we will take care of the rest!
Joomla Software Updates
Security plays a major factor to our service and you will be pleased to learn that we will automatically update your core Joomla software (should you wish to opt in).
It’s really easy - all you need to do is click on Approve when you receive a notification e-mail from us and we will do the rest!
Backups and restore service
We will automatically create daily, weekly and monthly back-ups for you. This means that you will have fours complete versions of your website (including your live version) at any given time! These backups are all encompassing including your Joomla site (files and databases), emails, FTP accounts, domain forwarders, cronjobs, and your entire server configuration!
In the unfortunate event that you need to revert to a recent backup we will be happy to offer the personal touch and ensure that this is restore correctly for you! Just simply drop us a ticket and we will get to work on your behalf.
Moving your Joomla site has never been easier
Moving your Joomla site has never been easier! All you need to do is backup your site in a single zip archive and simply restored it on any Joomla capable server - job done! It's surprising easy to do, it doesn't even require you to have ftp access or access to your database.
So if you’re ready to go, you can move NOW! Here's a comprehensive guide of what to do however, if you run into any trouble please feel welcome to give us a call.
Domain Registration, Transferring & Managing
If you have purchased your domain through JoomlaWired please be aware that it can take up to 24 hours for a domain registration to be processed however, this is not usual and normal only takes 10 seconds upon receipt of payment.
If you are transferring the domain please change the Name Server Records to NS1.JOOMLAWIRED.COM & NS2.JOOMLAWIRED.COM. This will informs your domain name to point to our service.
If you would like us to manage the domain as part of your hosting plan the simplest thing to do is drop your requirements in a support ticket, with a little assistance we will make the transition as smooth as possible.